Shipping + Returns
 

SPECIFIC REQUESTS

For specific colour requests please leave us a note when ordering and we will try to accommodate the request.  All our floral pieces are custom and individually made by trained floral designers.

FLORAL & BOX DELIVERY

We deliver flowers and gift boxes locally for a flat rate of $10.

For same-day delivery, orders must be received before 10:00 am, Tuesday to Friday and before 9:00 am on Saturdays. Orders received after that time may be delivered the following day. We are closed Sundays.

ORDER TURN-AROUND

For all major holidays (Valentine’s Day, Mother’s Day and Christmas), we recommend that you place your orders at least three to five days in advance.

RETURNS

We are happy to provide a full refund for any unused products returned within 10 days of receipt of the product. The customer is responsible for all return shipping costs, as well as customs and duty fees. After 10 days, all sales are final. Due to the nature of the product, we are unable to accept returns of used products.

If the product is defective or arrived damaged, send us an email and include pictures within 10 days of receiving the product. We will assess the extent of the damage and potentially provide a full refund.

Products purchased from our stockists are subject to the return policies of that stockist. We do not accept any returns of products purchased from our stockists.

If you have any questions or concerns, please email us at hello@thefloralstudioco.com